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FAQ
Jiangsu Yigao Medical Equipment Technology Co., Ltd.
Enhancing Communication and Fostering Partnerships
Our team is comprised of seasoned sales experts with extensive experience spanning multiple years. With deep industry knowledge and extensive practical experience, they accurately grasp the needs of customers and recommend suitable product programs for you.

Choosing Yigao is choosing a trustworthy partner. We will work with you to create a better future with an open mind, professional service and relentless effort.
Frequently Asked Questions
Find answers to common questions about Yigao Medical, our medical equipment, OEM/ODM services, quality control, ordering, shipping, and after-sales support.
1. About Yigao Medical
  • Are you a manufacturer or a trading company?

    Yigao Medical is a professional medical equipment manufacturer located in Rugao, Jiangsu Province, China, near Shanghai. Our 7,600㎡ manufacturing facility covers product development, production, quality control, sales, and after-sales services.

  • What medical equipment does Yigao manufacture?

    Our main product range includes operating tables, delivery beds, examination beds, hospital beds, patient stretchers, surgical lights, surgical pendants, orthopedic traction frames, electric traction beds, and related medical equipment.

  • Where is your factory located?

    Our factory is located in Rugao City, Jiangsu Province, China, with convenient transportation links to Shanghai and major ports in eastern China.

  • Can customers visit your factory?

    Yes. We welcome distributors, hospital procurement teams, project buyers, and other business partners to visit our factory, showroom, and production workshop. Please contact our sales team in advance to arrange your visit.

  • Who are your main customers?

    We work with medical equipment distributors, importers, hospitals, healthcare institutions, project contractors, and other professional medical equipment buyers in international markets.

2. Products & Product Selection
  • What are your main product categories?

    Our main categories include operating tables, medical traction systems, delivery and examination beds, surgical lights, hospital beds and patient transport equipment, and surgical pendant systems.

  • Can you help me choose the right product model?

    Yes. Our sales and technical teams can recommend suitable models based on your intended application, required functions, technical specifications, budget, and local market requirements.

    Please provide as much information as possible about your application so that we can recommend an appropriate solution.

  • Can I get a product catalog and technical specifications?

    Yes. We can provide product catalogs, specifications, configuration information, product photos, and other technical materials according to your requirements.

    Contact our sales team and let us know which product category you are interested in.

  • Can product configurations be adjusted for different applications?

    Yes. Depending on the product, certain functions, accessories, structures, appearance, and configurations can be adjusted to meet different clinical applications and market requirements.

    Please contact us with your detailed requirements for confirmation.

  • Do you provide accessories and spare parts?

    Yes. We can provide compatible accessories and spare parts for our medical equipment. The available accessories vary by model, so please provide the product name or model number when making an inquiry.

3. OEM & ODM Customization
  • Do you provide OEM and ODM services?

    Yes. Yigao Medical provides OEM and ODM services for medical equipment, supporting customers from product concept and design to sample development and mass production.

    Our experienced R&D team can provide customized solutions according to different market and customer requirements.

  • What can be customized?

    Depending on the product and project, customization may include:

    Product appearance

    Structural design

    Functional configuration

    Brand logo

    Product labeling

    Packaging design

    Accessories

    Other product-specific requirements

    The feasibility of each customization request will be evaluated by our technical team.

  • Can you put our brand or logo on the products?

    Yes. We support private labeling and brand customization for OEM customers. Logo placement, product labels, packaging, and other branding requirements can be discussed according to the product and order quantity.

  • Can you develop a product according to our design or requirements?

    Yes. Our R&D team can evaluate customer drawings, product concepts, functional requirements, or reference specifications and provide technical suggestions for product development.

  • Can you provide samples or prototypes before mass production?

    Yes. Sample prototyping is part of our OEM/ODM service process. After confirming the product requirements and proposed solution, samples can be developed for evaluation and approval before mass production.

  • What is your OEM/ODM development process?

    Our typical OEM/ODM process includes:

    1. Requirement discussion

    2. Solution confirmation

    3. Prototype development and testing

    4. Sample approval

    5. Tooling and process finalization

    6. Mass production

    The actual process may vary depending on the complexity of the project.

  • Do you support small-batch trial production?

    Yes. Small-batch trial production may be available for suitable OEM/ODM projects before larger-scale production. Please discuss the product, quantity, and customization requirements with our sales team.

4. Quality & Certifications
  • What certifications does Yigao Medical have?

    Yigao Medical has established management systems certified to ISO 9001, ISO 13485, ISO 14001, and ISO 45001. Our product range also includes products designed to meet applicable CE requirements.

    For certification information relating to a specific model, please contact us before ordering.

  • Do your products have CE certification?

    Our product range includes CE-compliant medical equipment. Because certification and regulatory requirements may vary by product model and destination market, please contact us for the relevant documentation for the product you plan to purchase.

  • Do you operate under an ISO 13485 quality management system?

    Yes. Yigao Medical has ISO 13485 medical device quality management system certification as part of our quality management system.

  • How do you control product quality?

    Quality control is integrated throughout our production process, from material sourcing and production to assembly, inspection, and final product delivery.

    We follow established quality management procedures to maintain product reliability, durability, and consistency.

  • Can you provide certificates and supporting documents?

    Yes. Relevant certificates and available product documentation can be provided according to the product and customer requirements.

    If documentation is required for local registration, tender participation, or import procedures, please inform us of your requirements before placing an order so that our team can confirm what documentation is available.

5. Orders, MOQ & Lead Time
  • What is your minimum order quantity?

    For many standard products, the minimum order quantity can start at 1 unit. However, MOQ may vary depending on the product model, configuration, customization requirements, and packaging.

    Please contact us for the exact MOQ of the product you need.

  • Can I order one unit as a sample?

    For many products, a single-unit order can be accepted for evaluation or sample purposes. Availability and sample conditions depend on the specific product.

    Please contact our sales team for confirmation.

  • What is your standard production lead time?

    Standard products are generally ready within approximately 7–15 days.

    Customized products usually require approximately 15–30 days depending on the product, customization complexity, quantity, and production schedule.

    The final lead time will be confirmed when the order details are finalized.

  • How can I get a quotation?

    You can send us an inquiry through the website, email, or phone.

    To help us provide an accurate quotation, please include:

    Product name or model

    Required quantity

    Destination country

    Required configuration

    OEM/ODM requirements, if any

    Our team will then provide product information and quotation details.

6. Shipping & International Business
  • Which markets do you export to?

    Yigao Medical products are supplied to customers in international markets including Europe, Southeast Asia, the Middle East, Africa, South America, and other regions.

  • How are the products packaged for international shipping?

    Packaging is selected according to the product type and international transportation requirements to help protect the equipment during handling and shipment.

    For specific packaging dimensions, weights, or customized packaging requirements, please contact us with the product model.

  • Can you assist with international shipping?

    We can coordinate shipment arrangements according to the order and destination. Shipping methods and terms can be discussed with our sales team based on the product size, quantity, destination country, and customer requirements.

7. Warranty & After-Sales Service
  • What is your warranty period?

    Our products generally come with at least a one-year warranty. Certain key components may have extended coverage of up to two years depending on the product and configuration.

    Please refer to the quotation or sales agreement for the exact warranty terms of your product.

  • What after-sales support do you provide?

    We provide after-sales support including online technical assistance, installation guidance, spare parts support, maintenance guidance, and remote video support when required.

  • Do you provide installation guidance?

    Yes. Installation guidance and technical support are available for applicable products. Depending on the equipment, we can provide manuals, technical instructions, and remote support to assist customers with installation and operation.

  • What should I do if I need replacement parts?

    Please contact our after-sales team and provide the product model, serial number or order reference if available, photos or videos of the issue, and the required component.

    Our technical team will help identify the appropriate spare part and provide further guidance.

  • How quickly can I receive technical support?

    Our team provides international customer support and aims to respond promptly to product selection, technical, and after-sales inquiries. You can contact us through the website, email, or phone.

8. Contact Yigao Medical
  • How can I contact Yigao Medical?

    You can contact our team through the inquiry form on our website, by email, or by phone.

    Whether you need product recommendations, quotations, OEM/ODM solutions, technical information, or after-sales support, please send us your requirements, and our team will assist you.